Service Workflow
Our Service Workflow
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From requirement communication and flower selection to packing, transportation and after-sales feedback, CURTIS manages each export order through a clear workflow to provide stable and reliable fresh cut flower supply.
01
Requirement Communication & Flower Selection
Confirm customer needs and select suitable flowers
We communicate with customers about target markets, varieties, specifications, quantities and delivery schedules, then select flowers that match the order requirements.
02
Quotation & Customer Confirmation
Confirm pricing, specifications and order details
Based on flower availability, packing requirements and transportation arrangements, we provide quotations and confirm key details such as varieties, grades, quantities and delivery time.
03
Pre-treatment & Packing
Prepare and pack according to export requirements
Flowers are sorted, graded and treated as needed, then packed according to transportation requirements to help reduce damage during delivery.
04
Transportation Management
Coordinate cold chain and air freight
Based on the destination market and delivery schedule, we coordinate cold chain handling, airport handover and air freight to help maintain flower freshness upon arrival.
05
After-sales Follow-up & Feedback
Track arrival condition and improve future supply
After delivery, we follow up on customer feedback, record arrival condition, quality performance and market needs, and use this information to improve future orders.